The Shared Services Program (Program) is one of the initiatives focused on improving the efficiency and sustainability of common corporate services. Overview Program objectives, timelines, implementation approach, program delivery and governance. Standardisation The Program is working with agencies to develop whole of government standard business processes covering corporate services. What does it mean for staff? What does shared services mean for me and my agency? Lessons learned Other organisations with shared services, what have we learned. Benchmarking Benchmarking is important in driving corporate service modernisation across the APS, to ensure we take advantage of the benefits as the Program matures. Program support The Shared Services Program team has developed tools and activities to guide agencies and staff through their transition.